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Home BUSINESSNordea fined for unfair customer service
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Tue, 19 Mar, 2013 11:36:08 PM
FTimes-STT Report, March 19

A tribunal on Tuesday ordered the Finland Nordea Bank Ltd to pay EUR 5000 as fine on charge of discrimination in its customer service to a French national.

The court issued the order as the Bank authorities denied to recognize the personal identity card of the customer and refused him to provide with banking services.

The Bank authority even reportedly forced the customer to leave the bank premises by the security guard.

Terming the incident as an discriminatory attitude to the customer, the court observed that it was also a non-compliance with the European Union law.

The tribunal believed that the French identity card is automatically acceptable to the Finland authority but the bank authority did not accept the ID card of the customer, which had been significantly associated with his passport.

The tribunal held the bank authority responsible for its failure to apply the mechanism in this regard.

 The denial to provide customer service has been deemed as infringement of the EU law, the tribunal said.

Media reported that the person bearing French Identity card had been categorically denied customer service from the bank.

The Nordea Bank, Finland, however, is preparing to make an appeal against the decision derived from the tribunal.

The Press Manager of the Bank said that the Nordea bank is performing its duty under rules of guidance and therefore no discrimination has been evolved by its performance.

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