Sat, 20 Jun, 2015 01:49:46 AM FTimes- STT Report, June 20  File Photo Lehtikuva. The unemployment office has changed most of its services increasingly incorporating the use of electronic services as many employment offices shut doors, more recently in Kainuu and Lapland.
A job seeker could use the one stop electronic service to conduct a number of tasks such as registering for unemployment, responding to clarification requests and posting completed personalised job notification.
The system which allows access of services electronically or via the telephone has, however, proved problematic to many.
The association of the unemployed in Helsinki said that many people were in favour of personalised services. For example, help is needed during the early phase of job searching.
"Previously, the TE-services were scattered, but currently they have been packaged in one place," said Mikko Rantahalme, development director at the Ministry of Employment and the Economy.
A job seeker can log in the service using online banking information.
According to Rantahalme, the use of the online services has picked up fast. For example, about 50,000 CV's have been listed in the personalised job searching notification. Employers go through the CV's about 2,000 times a month.
Customers no longer march into the employment offices when in need of personalised service. Instead, such visits require appointments nowadays. For all unemployed persons, however, conducting affairs via remote service is not enough.
"We have received feedback calling for the availability of personalised services," said executive director of the association of the unemployed in Helsinki, Anna-Maria Kantola.
According to Kantola, many users also have experienced the use of internet user interface complicated.
The requirement to have customer’s first register online before being served in the employment office has raised eyebrows, according to Kantola.
One drawback seen in the use of telephone services is that experts have reached misplaced conclusions on customer’s ability to work when one is not seen in person, said Kantola.
More News
|
|
Finland Times
| Friday, 19 April, 2024 |
|
Copyright © 2024 All rights reserved
|
||||
