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Home BUSINESSCustoms plans to cut customer services in 12 offices
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Tue, 10 Nov, 2015 12:09:42 AM
FTimes – STT Report, Nov 10
 
File Photo – Lehtikuva.
The Finnish Customs on Monday announced that it is continuing with assessment of customer ser-vices in 16 customs offices which started in June 2014.
 
The Customs, in a release, said it is considering the possibility of offering customer services on only one day a week from 1 March, 2016 in the customs offices of Jyväskylä, Kokkola, Lahti, Oulu, Rauma, Tampere and Vaasa, and from 1 June, 2016 in the customs offices of Hakkila, Hanko, Pori, Tornio (Hallituskatu and Etelätulli) and Turku.
 
The Customs continues the customer service needs assessment that started in June 2014 in 12 cus-toms offices. In the first stage of the assessment, Customs closed down customer services in the customs offices of Loviisa, Keski-Vantaa, Kouvola and Lappeenranta (Mustola) as of 1 January 2015.
 
“Closing down customer services in four customs offices at the start of the year has gone according to plan. Customers have made use of electronic customs declarations, our phone and e-mail services and alternative service methods,” said customer service manager Sari Bjong in the release.
 
The Customs said discussions will be arranged for customers who use customer services at the of-fices under assessment. Customers have the opportunity to give their views on how closing down customer services affects their businesses.
 
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